💳 Legal

Refund Policy

Last Updated: April 24, 2026

✅ Simple summary: First-time subscribers get a 7-day refund if they've sent fewer than 100 messages. Renewals are non-refundable. Cancel before renewal to avoid charges.

7-Day Refund — First-Time Subscribers

If you are a first-time WAPLO subscriber, you are eligible for a full refund within 7 days of your first payment, provided:

You have sent fewer than 100 WhatsApp messages through the platform
You have not used advanced features extensively (Chatbot Builder, Google Drive integration, bulk broadcasts)
Your request is made within 7 days of the original payment date
Your account is in good standing (no policy violations)

Non-Refundable Items

Subscription renewals — Monthly renewals are non-refundable. Cancel before your renewal date to avoid charges.
Setup fees — The one-time $99 setup fee for global accounts is non-refundable.
AI reply packs — Extra AI packs purchased are non-refundable once purchased.
Broadcast packs — Non-refundable once purchased.
Premium industry packs — Non-refundable once activated.
WhatsApp conversation charges — These are billed directly by Meta and are outside WAPLO's refund policy.

How to Request a Refund

Email us at support@waplo.io within 7 days of payment with:

· Subject: "Refund Request — [your email]"
· Your registered email address
· Reason for refund request
· Payment date and amount

We will review and respond within 2 business days. Approved refunds are processed within 7-10 business days to your original payment method.

Cancellation

You can cancel your WAPLO subscription at any time from your dashboard under Billing → Cancel Subscription. Cancellation takes effect at the end of your current billing period. Your account remains active until then.

After cancellation, you have 30 days to export your data before it is permanently deleted.

Account Termination by WAPLO

If WAPLO terminates your account due to violations of our Terms of Service (spam, WhatsApp policy violations, fraudulent activity), no refund will be provided regardless of the subscription period remaining.

Contact

For any billing questions, email support@waplo.io. We aim to respond within 24-48 hours.